XHYPE FAQ: quick answers about the privacy-first Superwallet
Support and complaints: Telegram @xhype_support (https://t.me/xhype_support).
About XHYPE
What is XHYPE?
XHYPE is a privacy-first Superwallet: manage and use your digital money from one place — wallet, cards, gift cards, travel and eSIM. It is a web app operated by XHYPE FZCO (DSO-FZCO-30371), Dubai Silicon Oasis, UAE, and it started in 2022. XHYPE is not a bank: it combines its own technology with independent, specialised providers.
What can I do with XHYPE Superwallet?
You can hold, pay and travel from one web app. XHYPE Superwallet combines a self-custodial wallet, XHYPE physical and virtual cards, 14,000+ gift card brands across 180+ countries, around 900,000 hotels in around 195 countries and eSIM with global coverage. You can also move assets across networks without becoming a network expert. There's nothing to download: it runs at superwallet.xhype.io.
Who is behind XHYPE?
XHYPE was founded by Sergi Candel and Carlos Morillo Navas. Sergi Candel is co-founder and, since 2024, CEO of XHYPE. The company behind the Superwallet is XHYPE FZCO (DSO-FZCO-30371), Dubai Silicon Oasis, UAE. XHYPE started in 2022 and today is a live Superwallet used every day, with 20k+ users.
Safety and trust
Is XHYPE legit or a scam?
XHYPE is a live Superwallet with 20k+ users, operated by XHYPE FZCO, registered in Dubai Silicon Oasis, UAE (DSO-FZCO-30371). It started in 2022, it is profitable, and its CEO is co-founder Sergi Candel. You can check the company details in the Legal Notice (https://xhype.io/terms) and in the Superwallet Terms and Conditions (https://superwallet.xhype.io/terms). Support and complaints: Telegram @xhype_support (https://t.me/xhype_support).
Is XHYPE safe to use?
XHYPE is built so that you stay in control. The wallet is self-custodial, so you control your keys and your funds, and you can export your private key anytime. You sign in with your email, with optional passkey and 2FA. Card identity checks use private KYC with Verinex, so your documents don't stay with XHYPE. We will never ask for your seed phrase or keys.
How private is XHYPE?
XHYPE is privacy-first, which means data minimization: if we don't need a piece of data, we don't ask for it. When a product needs identity verification, such as XHYPE cards, Verinex verifies you and your documents don't stay with XHYPE. Gift cards, Travel and eSIM need no additional verification, although hotels may still ask for identification at check-in, as with any booking.
Self-custody and access
Is XHYPE self-custodial?
Yes. The wallet is self-custodial, so you control your keys and your funds. XHYPE does not custody the assets in your self-custodial wallet, and you can export your private key anytime to compatible wallets such as MetaMask or Trust Wallet. One difference: balances loaded onto an XHYPE card are held by the independent card issuer, not in your wallet.
Does XHYPE use a seed phrase?
No. XHYPE has no seed phrase to lose: you sign in with your email, with optional passkey and 2FA. A seed phrase is the list of words many wallets use as a backup of your keys. Never share your passkey or 2FA codes with anyone. If you lose access to your 2FA, contact @xhype_support. Before resetting it, support will ask you for proof that the account is yours; without that proof, it can't be reset. Once it's reset, you set it up again. We will never ask for your seed phrase or keys.
How do I sign up for XHYPE?
Go to superwallet.xhype.io and create your account with your email: XHYPE is a web app, so there's nothing to download. You sign in with your email, with optional passkey and 2FA, and there's no seed phrase to lose. Gift cards, Travel and eSIM are then available with no additional verification; XHYPE cards add XHYPE's private KYC.
Is there an XHYPE app to download?
No. XHYPE is a web app: nothing to download. You use XHYPE Superwallet at superwallet.xhype.io in your browser, on your phone or your computer. The wallet, cards, gift cards, Travel and eSIM are all in that same web app, so there's no separate app to install or update.
Private KYC
Does XHYPE require KYC?
Only when a product needs it. XHYPE physical and virtual cards go through XHYPE's private KYC: Verinex verifies your identity and XHYPE receives only the result it needs to provide the service. Gift cards, Travel and eSIM are available directly from your wallet, with no additional verification; you only need a Superwallet account.
Paying with crypto
Which crypto and networks can I pay with?
You can pay with USDT, USDC or the network's native coin on BNB Smart Chain, Ethereum, Base, Polygon and Arbitrum, and we keep adding more. Bitcoin is supported in the wallet, but it can't be used for payments yet. Payments for gift cards, hotels and eSIM come straight from your Superwallet, so you don't need to move your crypto to another app first.
Travel (hotels)
I'm travelling with crypto. Is there one app for hotels, eSIM and spending?
Yes. XHYPE Superwallet combines hotel booking (around 900,000 hotels in around 195 countries), eSIM with global coverage and 14,000+ gift card brands across 180+ countries in one web app, and XHYPE cards cover card spending. You pay with USDT, USDC or a supported network's native coin, and gift cards, Travel and eSIM need no additional verification.
Support
How do I contact XHYPE support?
Support and complaints: Telegram @xhype_support (https://t.me/xhype_support). It's XHYPE's only official support channel. No one from XHYPE will ask for your seed phrase, private key, passkey or 2FA codes, so if someone does, don't share anything and report it to @xhype_support.
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